Custom In-Ear Monitors Support

We strive for complete satisfaction and take pride in our award winning customer service. The information we’ve provided here addresses many of the most frequent customer concerns.

PLEASE SELECT:

• FAQ – Find answers to Frequently Asked Questions.
• Custom Replacement Parts – If you are out of warranty, you have the option to purchase replacement parts for your Custom In-Ear Monitors. If you are in warranty, please contact us for replacements.
• Find an Audiologist – This page will provide detailed instructions on how to obtain ear impressions to make your Custom In-Ear Monitors. There is even a searchable database of recommended audiologists.
• Custom Fit Repairs – If you need a repair or fit adjustment for your Custom In-Ear Monitors - please let us know here.
• User Guides – Download / browse our user guides or watch our fit video for complete product information and maintenance tips.
• Warranty – Please read our complete warranty information.
• Product Registration – Please complete this form to ensure that you receive the best customer service possible.
• Tell Us What You Think – Please complete our online product survey to help us continue to improve in making great products and serving you.
• Contact Us – Our complete contact information

IMPORTANT NOTICE FOR ONLINE AND AUCTION BUYERS.

We encourage consumers to be especially vigilant when purchasing Ultimate Ears product online. Be certain that you know exactly what it is that you are buying, what the terms of sale are, and what the seller's return policy is. Compare the seller's product photographs to those on the Ultimate Ears website. Products that are purchased through auction sites may not be original Ultimate Ears product, may be used or missing accessories and may no longer have a factory warranty in effect.